TRAINING AND MANAGEMENT ( H. R. D )
|The Three Orchid Commitments are:
|The Orchid Commandments|
The Ritz Carlton, an excellent hotel group, believes that their staff members are ladies and gentlemen serving ladies and gentlemen.
We at "the Orchid" believe in the same and the code of behavior expected for each of our team members is described.
Please make it a point to understand them, believe in them and practice them and as a word of caution to those of us who choose to ignore them, we may / will need to part company.
|Welcome to the orchid Khandaan where each, member has a special place and separate facilities. To start with, a ' Service Entrance ' has been provided especially for your use .Guests are not permitted to clutter this space and will be confined to guest Entrances provided for them You are sure to enjoy the red carpet treatment planned for you each time you enter and leave the hotel vide this entrance.|
|The VVIP ' Service Elevators ' are not meant for use by Guests only for the exclusive ' Orchid Team '. Guests will soon respect your rights to these when they see that you do not use ' Guest Elevators ' meant for their use.|
The lobby Entrances get awfully crowded at times by Guests. Spare yourself any inconvenience by keeping to the exclusive service entrances, not open to guests. Do not let guests in on these, or these too will get crowded and interfere with your comforts
|Climbing stairs is good exercise for the heart and prolongs life. Use every opportunity you get to prolong years by walking two flights up and three flights down. You will be healthier and happier. So will WE. Your health is our concern.|
To help you maintain a record of your punctuality a Swipe Machine will gladly swipe you in and swipe you out ( arrival & departure )at the end of each shift. This will save you time and effort from maintaining the same details in your personal diary. Saves you space. We could tell from the start you are determined to be punctual.
|You'll find it fun to flash your best profile in your picture on your Identity card each time it is asked of you. You can enjoy every opportunity by ensuring your Identity Card is with you at all the times whilst on duty. The H. R. D. is the place to check for your misplaced / lost card turned in by a helpful and caring colleague.|
You wouldn't have joined ' The Orchid ' had you liked looking dirty and untidy. let your colleagues and our guests enjoy your neat and tidy appearance each time you start and work your shift let the show go on!
The locker Room is the place where you can best practise your strip - tease act. Clean and well pressed uniforms are bound to get you more ' thaaliyas ' and ' seeties.'
|Chewing paan, paan - parag and gum are lovely street habits so keep them where they belong . No need to wear down your teeth and jaws on these habits in the hotel.|
Clogging lungs and arteries with smoke and poisons is not what the Doctor recommends - if you must however, you will find the locker Rooms and permitted areas in our ECOTERIA are the only places which won't object and will allow you to indulge. The risk is yours.
Alcohol and Work don't mix will. Avoid this deadly cocktail. Stay sober. We want you to keep your job with the right spirit.
Love life hate drugs say 'NO' to Drugs while on work and outside too.
|Gamble, if you enjoy losing all you earn it never pays, you will soon learn.|
( Helpfulful Tip : Gamble off duty, If you must, and off premises. Make certain you have the Chairman's explict permission in writing as this is extremely necessary to convert Locker Room into a Gambling Den ; however short the period. )
Finders, Not keepers....Honesty is your best policy as you've often said. Housekeeping is the right department to deposit any lost articles found on the premises. Your guests will praise you abundantly when they've retrieved what was lost and pray for you and your grand children.
|Writing or drawing on walls, elevators and toilets or any other area is strictly prohibited and stern disciplinary action will be taken.|
Honesty pays ... The management will be glad to duplicate and send to you any piece of hotel silver or property you may fancy - at the address of your choice. you need not trouble to stuff your handbags or pockets with these and cause yourself inconvenience. The security has been requested to relieve you of these from time to time to ensure your early exit. It was nice knowing you old pal.
|Just to make sure that your colleagues have not taken away by mistake or design - what belongs to you, the Security have been instructed to check or frisk each employee as he / she goes off work. Do co - operate if they put on the show of checking you too, in order to avoid embarrassment to your companions. Make it a rule to safely leave all hotel property inside the hotel - where it belongs. A place for everything ........... And everything in its place.|
Give Caesar What is Caesar's ! Let our guests use their own facilities. You are not expected to share yours with them . Stick to your own.
Rs. 500/-is the maximum amount you will need within the hotel premises. Declare any larger amounts to Security.
|The hotel has a good collection of CDs, Cassettes and Sound Systems - all for your listening pleasure. No need to bring in all your own. Leave these in safe hands of your teenage children if you have any.|
Manners maketh Man .... The public Works Department will probably give you a loudspeaker each time you want to shout ....... in those street processions . To protect your delicate eardrums all employees are asked to speak softly. Please teach others this fine art you have perfected so nicely for yourself.
|Special Studios and photographers only the ones used by Aishwarya Rai - have been contracted to click your best profile when you wish to send pictures of yourself to fashion and glamour magazines. No need to waste time and effort lugging your heavy cameras around the hotel premises . You can feel free however to use your camera at parties and picnics outside the hotel.|
What is our goal ? Join together as a team to be an ECOTEL.
We like to ensure that you conduct important matters in the shortest possible time and with the least inconvenience. Use the bathrooms, toilets and locker rooms especially earmarked for you
We have requested everybody or keep these private rooms clean and tidy, so you do not slip on wet floors. Our aim is to keep the place clean and dry. Your good aim will help, guys!
|Arrangements are made to ensure you are well - looked after at all times. To help this objective please be kind enough to remember the following timings at the ECOTERIA....For your duty meals.|
|Please do not offend our ECOTERIA by consuming food anywhere else, or by bringing in food / eatables, it is strictly prohibited.|
Our motto should be to REduce, Reuse and Recycle.
It will take our accountant all of six days to account your considerable earnings. On the 7th day of the month he will handover the large envelope with tiny cheque inside he has the nerve to call your Salary. Even God rested on the 7th day. If he gets too smug about it, you can ask him to look outside the window to see the mess his clan has made of what God took six days to create.
Special medical check - ups at regular intervals have been planned to ensure you in good health - catch that odd unwanted bug early enough. Demand that your cute / handsome Doctor gives you a thorough fizzical each time . Do enjoy yourself.
|Good on - the - job Performance is one sure way of growing to the next level of responsibility. We want the best career growth for you . Help us to get you there - in one good piece with some luck . |
Well begun is half done already ... We know you are interested in your own progress and development. So you'll excuse us for making Training Programmes compulsory these are meant for our own good - some times, yours too!!
From our loved ones we ask the favour of not visiting other departments, or guest rooms and floors unless duty calls (beckons). Let's show our Guest that discipline begins at home.
|Vist your friends and relatives in free hours and in their homes . And vice - versa. The H. R. Department will be glad to put you through in case of the rare emergency.|
You'll want to keep hotel information confidential and out of the hands and ears of the competition who will be too eager to do you out of your job .
Your family and friends eagerly await your arrival. Reward your dear ones by not loitering in the hotel after duty hours. Just buzz off home.
Use the public phone provided for personal calls. The hotel phones are for public i.e. Guest Use . You are family - remember ?
Feel free to use your own or outside phones in case unable to attend duty due to unforeseen circumstances. Otherwise happily enjoy well earned leave only with the prior permission of your department head.
Guests are to avoid asking you for tips, favours and gifts. And vice - versa.
Complaints Box ...... As in any Khandaan, there are bound to be khandaani lafdas. We believe in keeping communication lines open in all circumstances, so that any grievance or misunderstanding is promptly cleared. .
In case you have a problem or grievance, share it first with your Supervisor who will do all he can to set matters right. Approach the Department Head, Personnel Manager, General Manager and Technical Director / Managing Director, and in that order, only if a wider audience is necessary and essential.
|Talking to the wrong persons at the wrong time will only intensify the jhagda. Of course, while the issue is being sorted out you'll want to ensure that duty is not hampered and the ghar continues to run smoothly.|
A system of inculcating discipline has been installed to ensure your smooth functioning in the best possible environment. Do not be surprised if you find some disciplinary action taken to improve your colleague who was found goofing off on the job. The action will depend upon the nature of the problem and is bound to be in varying degrees. From mild to harsh. Most unlikely to happen to you !! As you have already made up your mind to be a dedicated and commited member.
While we are used to the "Games people Play", we are not favour of you playing GAMES on the Orchid Computers. So don't get playful!!
|Anyone found violating ENVIRONMENT NORMS will be answerable to the ENVIRONMENT OFFICER and THE GREEN TEAM. So watch out you guys and gals and stay committed to the Environment cause. It's our Mission, remember.|
BEST OF LUCK AND WELCOME TO THE ONE BIG HAPPY KHANDAAN
All SERVIELEVATORSORS should be handled with utmost care to ensure smooth functioning and efficient service. ACTIVATE ONLY
BANGING OF TROLLIES INSIDE THE PANELS OR AGAINST THE DOORS OF THE ELEVATORS COULD RESULT IN DAMAGE AND BREAK DOWN. PLEASE REFRAIN.
PLEASE HANDLE TROLLIES AND ALL EQUIPMENT WITH UTMOST CARE TO AVOID ACCIDENTS, EXORBITANT COST TO THE COMPANY AND SUB - STANDARD SERVICE TO OUR GUESTS.
YOU are requested to comply with the above instructions, failing which stern action will be taken.
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