| Casual Phrases | A Hotelier Uses:
(Always with a pleasant tone of voice) |
| YA |
Yes Sir
That is right Sir |
Okay - Right |
Very Well Sir |
Sure |
Certainly Sir |
Hello ! ( On the Phone ) |
Good Morning, Training Department, Akshay Speaking |
One Sec, Please Wait |
Kindly Hold on Sir |
Just a Minute
Hang on , Hold on, Hold the Line | Let me Check it for you Sir or MAAM ( Not Madam )
|
Can I |
May I |
You Misunderstood me |
I was Clear Sir |
Any Problem |
May I Assist You |
Who's Speaking |
If the call is for you: Who am I Speaking to ? |
Who is this |
If the call is for another person:
Who shall I say is calling ? / Who shall I say Called ? |
No Problem |
This will be taken care of |
Why don't you |
Let me call |
Bye Bye |
Thank you |
See you |
Have a nice Day / Good day |
I have no Idea |
( Offer Alternatives ) |
I don't Know |
I will be glad to find out and let you know-and get back. |
