Feedback on the service experience of a guest at The Orchid
Good Day Sir/Madam
We're not sure if you are the right receipient but appreciate if you could
forward this note of gratitude to the right parties and their superiors.
Late last thursday evening 8th Oct 2009, after a memoriable second visit
to "mostly grills" for dinner, my dining partner felt ill and fainted,
hitting
her head against the glass lift on our way out on the ground floor.
Immediately one attentive service staff came to our aid, bring her to a
chair and he brought some ice-pack. Another came with bottled water and
kept
asking if we needed more assistance - even when it was obvious that my
friend had already recovered.
I regret not having the presence of mind to thank them approprietely or
even
noting their names as we hurried our way to our taxi who was already
inwaiting for us for awhile. Now that we have returned to our homes in
Singapore safely, we like to recall this experience and compliment the wonderful act of service and concern.
We have read of your Corporate Mission Statement from your website and
certainly am pleased to witness it in action. Thank you to the two
gentlement, surely a credit to your team and for a positive experience.
Your Sincerely,
Kevin Toh (Mr)
Project Manager
Mitsuizosen Technoservice Singapore Pte Ltd
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